FAQ

Registration and Listings.

How do I register and list at vedeal.in ?

Vedeal.in have very Fast, simple and user friendly registration and listing process for Vendors and consumers.

  1. Registration:- just visit vedeal.in website and click on your falling Title for registration like, for vendor just click on “ Sign up as vendor” window and for consumer “Login” window, and get register yourself in the field you eligible and wish to as. As a Vendor please make sure to select " Choose A Plan” correctly, as we have different Plans for your choice. We will also scrutinize your application and will also make sure you fall under the appropriate plan to maximize your profits.
  2. Listings:-  vedeal.in  have different plans for you to earn maximum profits from the listing.
  1. Listing by category:- if you are dealing in or specialized in particular category of products then choose suitable and appropriate  category plan for your listings.
  2. Listing by number of products:- if you are dealing in most of the categories appeared on vedeal.in website and have large products line up then choose any of our plan from Platinum, Gold ,Silver and Bronze, which ever amy be suitable and appropriate for you.
  3.  # T & C for PROMO :- Up To 2% is available

    *For Vendors, if buyers choose checkout through our PayU checkout option.

    **For Buyers, if you choose checkout through our PayU checkout option on step no. 5 payment method page.

  4. What is “ EXPRESS shipping “

    “EXPRESS shipping” means Dispatch of all your orders within 24 Hours of confirmation and approval of the same IF:

    1.       Orders confirm and approved before 10.00 A.M. on all working days.

    2.       On items listing description mentioned “ POWERED by Vedeal “

    3.       Total value of single order above Rs. 599/-

    4.       Shipping charges will be charge EXTRA where ever applicable

Payments

How do I pay for a vedeal.in purchase?

Vedeal  offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that VePay trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. 

You may use Internet Banking, Cash on Delivery  to make your purchase. 

vedeal also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and other countries. 

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on vedeal.in?

There are NO hidden charges when you make a purchase on vedeal.in. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.

What is Cash on Delivery?

If you are not comfortable making an online payment on vedeal.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

There will  Extra Rs.60/-  be added as C.O.D.  charges to your Shipping invoice  of your order and will be collected from you upon delivery.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

 

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

 

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

Internationally issued credit/debit cards cannot be used .

Is it safe to use my credit/debit card on vedeal.in?

Your online transaction on vedeal is secure with the highest levels of transaction security currently available on the Internet. vedeal uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on vedeal are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does vedeal.in take to prevent card fraud?

vedeal realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. 

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

 

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. 

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

 

State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda                                          

Standard Chartered India

Union Bank of India

Central Bank of India

Citibank

Deutsche Bank

Dhanlakshmi Bank

IDBI Bank

ING Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

Canara Bank

 

Can I use my bank's Internet Banking feature to make a payment?

Yes. vedeal offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India

Citibank

City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

Karur Vysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

Union Bank of India

United Bank of India

Vijaya Bank

YES Bank

Can I make a credit/debit card or Internet Banking payment on vedeal.in through my mobile?

Yes, you can make credit card payments through the vedeal mobile site and application. Vedeal.in uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select " Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

  • The maximum order value for C-o-D is ₹50,000
  • Cash-only payment at the time of delivery.

What is vedeal.in EMI payment option?

vedeal's EMI scheme is available for  American Express, ICICI, Axis, Kotak, IndusInd and HSBC credit card holders only. You may choose to pay in 3,6,9 or 12 month instalments. The minimum order value to avail the EMI payment option is Rs 3,000. For 18 and 24 month installments the minimum order value is Rs. 12000. Please note that this option is available only when the cart contains items from a single seller.

There is NO processing fee charged for availing vedeal's EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by vedeal.in.

The Bank charges annual interest rates (as shown below) according to the reducing monthly balance . In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

EMI - Customer Subvention Model

 

Sr. No.

Bank

3 Months

6 Months

9 Months

12 Months

18 Months

24 Months

 

1

ICICI

13%

13%

13%

13%

N.A

N.A

 

2

Axis

12%

12%

13%

13%

N.A

N.A

 

3

Kotak

12%

12%

14%

14%

15%

15%

 

4

Induslnd

14%

14%

N.A

14%

N.A

N.A

 

5

HSBC

12.50%

12.50%

13.50%

13.50%

13.50%

13.50%

 

6

Amex

15.00%

15.00%

15.00%

15.00%

N.A

N.A

 

Example and Calculations

The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on vedeal paid using the EMI payment plan

Tenure (months)

Loan amount

Monthly installment

Bank interest rate

Total effective price you pay

Interest paid to Bank

3

Rs 20,000

Rs 6,800.44

12.00%

Rs. 20,401.33

Rs. 401.33

6

Rs 20,000

Rs 3,450.97

12.00%

Rs 20,705.80

Rs. 705.80

9

Rs 20,000

Rs 2,344.32

13.00%

Rs 21,098.89

Rs. 1,098.89

12

Rs 20,000

Rs 1,786.35

13.00%

Rs 21,436.15

Rs. 1,436.15

How do I make a payment using vedeal's credit card EMI option?

Once you've added the desired items into your cart, proceed to checkout as usual. Please note that the credit card EMI option is available only when the cart contains items from a single seller.

When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles.

The minimum order value to avail the EMI payment option is Rs.3,000.

Please note that the full amount will be charged on your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank. Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

How To List Your First Product:-

Log in to your Admin Panel by clicking following link and with user name and password provided to you from us by welcome mail.

https://www.vedeal.in/admin/index.php?route=common/login

On your Dash board Drop down the menu on the “Catalog” button appear on the top.

In drop down menu click on “products” tab.

On Product page click on “Insert” tab appear on right side corner of page.

And with that your product listing page will be appeared with different Buttons:

General: fill up the “*” mandatory field and also Description of product.

Data   : Model  and Price and Main Image of product is must, and if you have shipping charges extra then Weight of the product is must.

Shipping : Click on “Add Shipping” tab and you will find pop up windoe on your left corner of the page, drop down menu by clicking on Arrow and select      “Free Shipping” for free shipping and “ Shipping Charges Extra” for shipping charges extra.

Link: keep field empty.

Attribute: keep field empty.

Option: on left side of page a small box appear just write first word of your options require e.g. “col” for colour, “Si” for size and so on. for each option open a new box by clicking “ + “ button near the box.

Profile  : keep field empty.

Discount: if you want to allow discount for more quantity then use this option.

Special: If you want to give discount in price for any quantity write the discounted price.

Image: insert more images other then main image.

Reward Points:  keep field empty.

Keep rest all other button field empty.

After filling all above fields click on “ Save” button appear on right side corner of the page.

We will approve your listing ASAP and your product will be live on our website.